Terms and conditions

Art. 1 – Cash payment is requested at departure. This means the total amount for the outbound and return trip (if booked as such), including VAT. If an invoice is required, it is sent after you return.

Art. 2 – In case of non-payment by the due date (30 working days after the invoice date), a 15% surcharge is due by operation of law, without notice of default.

Art. 3 – You may cancel up to 2 days before transport. Last-minute bookings (<48 h) are not covered by these terms.

Art. 4 – Cancellation within 48 hours is charged at half the total amount.

Art. 5 – Transport takes place under the customer's responsibility. Vanarosi does everything possible to deliver people or goods on time, but cannot be held liable for delay, regardless of the damage. Liability is limited to the maximum invoice amount. Indirect damage is not compensated.

Art. 6 – The customer is entitled to compensation of 20% of the total, with a maximum of €40, if we cancel the contract or cannot perform it through our own fault, except in cases of force majeure.

Art. 7 – Vanarosi is in no case liable for damage caused by us or by force majeure.

Art. 8 – All complaints about invoices or services must be sent by registered letter within 7 days of the invoice date.

Art. 9 – If any provision is declared void, the remaining provisions remain in force.

Belgian law applies. Disputes are submitted to the competent arbitrator. Vanarosi may change these terms at any time; they are available on vanarosi.be and apply immediately.